Clipper on Your Phone

If you have a Clipper card on your iPhone or Apple Watch, removing your card and adding it back again from your previous cards list in Apple Wallet will upgrade your card to the next-generation Clipper card.

• On your iPhone, open the Wallet app
• Select your Clipper card
• Tap the "…" button, then tap "Card Details"
• Scroll down and tap "Remove this Card" and tap "Remove" to confirm
• To re-add your existing card to your iPhone, open the Wallet app and tap the "+" button
• Tap "Cards Found For You" and choose your transit card
• Follow the instructions to add your Clipper card to your iPhone

• It may take time for card balance to reflect correctly
• Balance will not show on the reader when traveling
• Transit ride history may take time to reflect the full trip cost
• If you are a BART HVD customer, any pending autoload transactions will take up to 3 days to reflect

You can add Adult, Youth, Senior, Clipper Access and Clipper START cards in Apple Wallet with a few exceptions. The following cannot be transferred to Apple Wallet:

• Blocked cards
• Cards with a Gator Pass
• Cards with a VTA SmartPass

Note:

• Clipper Access and Clipper START customers can transfer their discount cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector.
• Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Clipper on your phone will not unlock a bikeshare.

You will have to register your plastic Clipper card and create a Clipper account if you have not already done so in order to transfer it to your Apple Wallet.

Once you transfer your plastic card to iPhone, your plastic card will be deactivated for transit use.

• Sign in to your Clipper app and tap the "Cards" tab
• Select the registered card you would like to transfer and tap "Manage Card"
• Tap "Convert Clipper to Your Phone" and tap "Continue"
• Tap "Add to Apple Wallet"
• If you have a paired Apple Watch, choose which device to add your card
• If you do not have a paired Apple Watch, tap "Continue"
• Your card will be added to Apple Wallet, after which you will be returned to the card screen on the Clipper app
• Set up your Clipper card's Express Transit Settings in Apple Wallet and tap and go!

Your cash value balance and monthly passes will be transferred to your iPhone or Apple Watch and you will not be able to use your plastic card to pay for transit. Once you agree to the "Cardholder Agreement" and your card is set up, you are ready to ride!

Setting up a new Clipper card in Apple Wallet is easy. Click here for step-by-step instructions.

• Open the Wallet app on your iPhone and press the plus "+" icon
• Select "Clipper card" under "Transit Card" and tap "Continue"
• Select the value amount to add and follow prompts to complete purchase

• Open the Watch app on your iPhone
• Select "Wallet and Apple Pay"
• Select "Add Card", tap "Continue" and select "Clipper card" under "Transit Card"
• Select the value amount to add and follow prompts to complete purchase

A Clipper card can only be on a single device at one time. You may have a Clipper card on your iPhone and Apple Watch as long as they are two separate cards.

Yes, you can transfer your Clipper card from your iPhone to your Apple Watch. Cards can be transferred between two paired devices. Alternatively, you can have a Clipper card on both your iPhone and Apple Watch, but they must be two separate cards.

• Open the Watch app on your iPhone
• Select “Wallet & Apple Pay”
• Under the “OTHER CARDS ON YOUR PHONE” section, choose the card you want to transfer to your Apple Watch and select “ADD”
• Follow prompts to complete the transfer

• Open the Watch app on your iPhone
• Select “Wallet & Apple Pay”
• Select the card you want to transfer to iPhone under “PAYMENT CARDS ON YOUR WATCH”
• Select “Add card to [iPhone name]” and follow prompts to complete the transfer

Yes. If you have multiple cards in Apple Wallet, such as a credit card and a Clipper card, you must enable "Express Mode" on the mobile card you would like to designate as your default payment when tapping on and off transit.

You can do this by selecting the payment card in Apple Wallet, tapping the three dots in the upper right hand corner, selecting "Express Transit Settings" and following the promts in your Settings app.

You do not need to download the Clipper app to add a new mobile Clipper card to your Apple Wallet. Additionally, in Apple Wallet you can check your balance, add cash value, see your last ten transactions and remove cards.

However, you will need to download the Clipper app and create an account to transfer a plastic card to your Apple Wallet, add passes, manage multiple cards, set up Auto-Reload, etc.

Apple Wallet will display purchase options for your selected Clipper card.

• Open the Wallet app on your iPhone
• Select the Clipper card you want to add value to
• Tap the "Add Money" button and enter the amount you want to add
• Tap "Add" and follow prompts to complete the purchase

• Open the Clipper app
• Select the "Cards" tab at the bottom of the screen
• Select the Clipper card you want to add a pass to
• Tap the "Load Cash Value or Passes" button
• Tap the "Add Transit Pass" button
• Select "Transit Agency" and choose desired pass
• Follow prompts to complete transaction

Value added to your Clipper card will be available immediately.

iPhone 8 or newer running at least iOS 16.4 and/or Apple Watch Series 4 and newer running iOS at least 9.4. If you attempt to purchase a new card in the Clipper app on an unsupported device, the purchase will initially go through but adding the card to Apple Wallet will fail. Your purchase will be automatically reversed 20 minutes later.

Just like with paper tickets and passes, it's your responsibility to have valid fare with you at all times. If your battery dies, please be prepared to pay another way.

Quickly pay for rides with Clipper on iPhone and Apple Watch with Express Transit.

Enable Express Transit by selecting your Clipper card in your mobile wallet and tapping the three dots in the opper right corner. Once Express Transit is enabled on your mobile Clipper card, you will not need to wake or unlock your device, or open an app to tap on.

To pay, tap your iPhone or Apple Watch by centering it on a Clipper reader every time you board a bus, train, or ferry including when you transfer. Once you hear a single beep—that means you have paid your fare and are good to go! If you hear two beeps, your value is low. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card.

Be sure to tap on every time you board (you may need to tap off for some agencies). Keep your phone handy in case an inspector asks to see your fare.

To use Clipper in Apple Wallet on SFMTA cable cars and other transit services using handheld readers, all customers must authenticate with Face ID, Touch ID or passcode.

With Express Transit enabled, you don't have to validate with Face ID, Touch ID, or your passcode when you pay for rides with Clipper card on your iPhone and Apple Watch.

In order to use Clipper with Apple Pay on SFMTA cable cars and other transit services using handheld card readers, all customers must authenticate with Face ID, Touch ID or passcode.

Express Transit is a feature available on Apple Pay that allows users to pay for public transit with a tap of their iPhone or Apple Watch—without having to wake or unlock your device, or open an app. You do not even need to validate with Face ID, Touch ID or your passcode. Learn more about Express Transit.opens in new window

• Open the Wallet app on your iPhone
• Select the Clipper card you want to disable for Express Transit
• Select more options button “…” and choose "Express Transit Settings"
• Choose none or deselect the Clipper card to disable Express Transit

• Open the Watch app on your iPhone and select Wallet & Apple Pay
• Select "Express Transit Card"
• Choose none or deselect the Clipper card to disable Express Transit

No. If your card is already added to your Apple Wallet, you can use the card while your iPhone is offline. However, your iPhone does need to be online to purchase a new card or adding balance to an existing card.

You can check your travel/trip history in the Clipper app or in your Apple Wallet on your iPhone under "Latest Transactions".

Your Clipper card must be removed from your old iPhone before you give up possession of the iPhone. When you remove a transit card from any device, the remaining balance and passes will be saved and available to be transferred to another iPhone or Apple Watch that is connected to a network and signed into iCloud with the same Apple ID.

• Open the Wallet app on your old iPhone and select the Clipper card you want to transfer
• Select the more options button "…" icon and tap "Remove This Card"
• Repeat for each Clipper card in the Wallet app

• Open the Wallet app on your new iPhone and tap the plus "+" icon
• Select "Clipper card" under "Transit Card" and tap "Continue"
• Select "Next" and follow prompts to add your Clipper card to Apple Wallet

Please contact Clipper Customer Service at 877.878.8883 for assistance.

• Log into iCloud.com, select "Account Settings"
• Select your old iPhone and follow the prompts to "Remove all" from wallet
• Open the Wallet app on your new iPhone and tap the plus "+" icon
• Select "Clipper card" under "Transit Card" and tap "Continue"
• Select "Add a Different Card" then follow prompts to purchase and add a new Clipper card to Apple Wallet
• Please wait two hours before calling Clipper Customer Service at 877.878.8883 to transfer your previous card balance

Removing a card from Apple Wallet does not remove the card from your Clipper account. You will still see the card in your account when you log into the Clipper app.

• Open the Wallet app on your iPhone and select the Clipper card you want to remove
• Select more options button "…" and choose "Remove This Card"

• Open the Watch app on your iPhone
• Select "Wallet & Apple Pay"
• Select the Clipper card you want to remove and choose "Remove This Card"

Please confirm your Clipper card is in Apple Wallet and Express Transit is turned on. You also need to have sufficient cash value or passes ready to pay your fare. If you are still having issues, you will need to use an alternate method to pay your fare and then call Clipper Customer Service at 877.878.8883.

If you receive the "See Agent (18)"" message, it may mean that your device was not tapped close enough to the reader. If the gates open after receiving this message, please proceed through. If the gates do not open, please tap again and make sure you are holding your device centered over the Clipper screen reader or target until you feel a vibration.

If your device is lost or stolen, you can follow these steps to temporarily suspend use of your device or remove all cards.

You can temporarily suspend your Clipper Card in Apple Wallet by using the Find My iPhone function.

• Log into iCloud.com, select "Find iPhone" and select "All Devices"
• Select the device, then select "Lost Mode"

When you select Lost Mode, your device cannot be used to ride transit or make any transactions with Apple Pay. If the device is found, you can resume using suspended cards after you unlock the device with your passcode, sign into iCloud.com with your Apple ID and turn off Lost Mode.

Please contact Clipper Customer Service at 877.878.8883 for assistance.

Cards in Apple Wallet can be removed remotely by logging into iCloud.

• Log into iCloud.com and select "Account Settings"
• Select the device you want to remove cards from and follow the prompts to "Remove all" from wallet
• Log into the same iCloud account from another device and open the Wallet app
• Tap the plus "+" icon
• Select "Clipper card" under "Transit Card" and" tap "Continue"
• Select "Next" and follow prompts to add your Clipper card to Apple Wallet

Please contact Clipper Customer Service at 877.878.8883 for assistance.

• Log into iCloud.com, select "Account Settings"
• Select your old iPhone and follow the prompts to "Remove all" from wallet
• Open the Wallet app on your new iPhone and tap the plus "+" icon.
• Select "Clipper card" under "Transit Card" and" tap "Continue"
• Select “Add a Different Card” then follow prompts to purchase and add a new Clipper card to Apple Wallet
• Please wait two hours then call Clipper Customer Service at 877.878.8883 to transfer your previous card balance

To use Clipper with Apple Pay on SFMTA cable cars and other transit services using handheld readers, all customers must authenticate with Face ID, Touch ID or passcode.

• Double-click the side button
• When your default card appears, tap it, then tap to choose your Clipper card
• Glance at your iPhone to authenticate with Face ID or enter your passcode
• Hold the top of your iPhone near the upper left back side of the reader to pay your fare

• With your iPhone on the Lock screen, double-click the Home button
• Tap your Clipper card then tap it again to select it
• Rest your finger on Touch ID to authenticate.
• Hold the top of your iPhone near the upper left back side of the reader to pay your fare

• Double-click the side button
• When your default card appears, swipe up to choose your Clipper card
• Hold the display of your Apple Watch near the upper left back side of the reader to pay your fare

This is a known issue, and we are working to fix it. Once you have transferred your pass to your iPhone or Apple Watch, it is ready to use even if it does not show up. Please note that cards with a Gator pass or VTA SmartPass cannot be transferred to your iPhone or Apple Watch at this time.

Yes, it is easy to transfer a plastic card to Google Wallet! Please note that once you transfer your plastic card to your Android, your plastic card will be deactivated for transit use.

On your Android phone, you can transfer your existing plastic card to Google Wallet using the Clipper app.

1. Download the Clipper app
2. Log in to your account or create a new account
3. Select the card you want to transfer, then click “Convert Clipper to your phone"
4. Follow the instructions to transfer your plastic card to Google Wallet

For more step-by-step instructions on how to transfer your plastic Clipper card to Google Wallet, go to the Clipper On Your Android page or watch this how-to videoopens in new window .

Purchasing a Clipper card in Google Wallet is easy!

1. Open the Google Wallet app and on the home screen, scroll down until you see the "Discover" section
2. Click the "Add a transit card" link to get started with setting up a mobile Clipper card
3. When you see a list of agencies, click on "San Francisco, CA - Clipper"
4. Follow the on-screen instructions to purchase a Clipper card

For more step-by-step instructions on how to purchase a card in Google Wallet, go to the Clipper On Your Android page.

Setting up a new Clipper card in Googlw Wallet is easy. Click here for step-by-step instructions.

• Open the Google Wallet app or download it on Google Play
• On your Android phone, tap "Add to Wallet" and select "San Francisco Bay Area, CA"
• Follow the instructions on your phone to add your Clipper card, and you're all set!

• Launch the Google Wallet app on your Wear OS smartwatch (If you have a Pixel Watch, simply double click the crown to open Google Wallet)
• Tap the "+ Card" to start
• Follow the directions and continue setup on your phone
• Tap "Add to watch" on your phone
• Select the "Transit pass" option
• Select Clipper and accept the terms & conditions
• Select payment method and the value you would like to add, then tap "Continue"
• Confirm amount and finish payment

A Clipper card can only be on a single device at one time. You may have Clipper cards on your Android phone and Wear OS smartwatch as long as they are two separate cards.

Yes, you can transfer your Clipper card from your Android phone to your Wear OS smartwatch. Alternatively, you can have Clipper cards on both your Android phone and Wear OS smartwatch, but they must be separate cards.

From Android phone to Wear OS smartwatch (like Pixel Watch):

• Launch the Google Wallet app on your Wear OS smartwatch
• Tap the "+ Card" to start
• Follow the directions and continue setup on your phone
• Tap “Add to watch” on your phone
• Select the “Transit pass” option
• Select the Clipper card that you would like to activate on the watch and wait a few seconds for the transfer to complete

To pay fares with your Android phone, turn your phone screen on and center the device over the Clipper reader screen or target. You might need to move your phone around a bit for the tap to read. You will see a blue checkmark on your device on a successful tap.

To pay fares using your Wear OS smartwatch, launch the Google Wallet app on your device (if you have a Pixel Watch, simply double click the crown to open Google Wallet) and center the device over the Clipper reader screen or target. You will see a blue checkmark on your device on a successful tap.

Do this every time you board a bus, train or ferry, including when you transfer. Be sure to tap on every time you board (you may need to tap off for some agencies). Keep your phone handy in case an inspector asks to see your fare.

If you have a Samsung phone, you will need to set Google Wallet as the default wallet in your phone settings to use your mobile Clipper card.

No, if you have multiple cards in Google Wallet, such as a credit card and a Clipper card, the Clipper reader will automatically charge your Clipper card when you tap on/off.

You do not need to download the Clipper app to add a new Clipper card to Google Wallet. For your new Clipper card, you can add cash value, set up Auto-Reload, and see your recent transactions in Google Wallet. However, to convert your existing plastic card into a mobile Clipper card and save it in Google Pay, you will need to download the Clipper app. Additionally, the app is required for adding passes, managing multiple cards, and setting up Auto-Reload.

You can add and manage Adult, Youth, Senior, Clipper Access and Clipper START cards Google Wallet with a few exceptions. The following cannot be transferred to Google Wallet:

• Blocked cards
• Cards with a Gator Pass
• Cards with a VTA SmartPass

Note:

• Clipper Access and Clipper START customers can transfer their discount cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector.
• Bay Area Bikeshare users who use Clipper cards will need to keep their plastic cards to unlock bikeshares. Clipper on your phone will not unlock a bikeshare.

1. Open your Clipper card
2. Select the "Add Money" option in the card
3. Select the payment method and amount to be added
4. Confirm the payment info and tap purchase
5. Once you add the money, the balance will show on your card

Alternatively, if the low balance notification is turned on, you can select that and add money.

For more step-by-step instructions on how to add value to a Clipper card in Google Wallet, go to the Clipper On Your Android page.

You cannot add transit passes in Google Wallet. You will need to use the Clipper app to purchase passes to use with your card in Google Wallet.

Your phone must be running Android 9 or higher, and it must have an NFC chip. To check your Android version, go to Settings > About Phone > Android Version. To check if your device has an NFC chip, go to settings and search for NFC.

Just like with paper tickets and passes, it's your responsibility to have valid fare with you at all times. If your battery dies, please be prepared to pay another way.

Nope! Just turn your phone screen on, tap and go!

No. If your card is already saved to your phone in Google Wallet, you can use the card while your phone is offline. However, the phone does need to be online for purchasing a new card or adding balance to an existing card.

You can check your travel/trip history in Google Wallet on your Android phone or in the Clipper app. In Google Wallet, select your Clipper card and tap "Details" at the bottom. Tap "Activity" and scroll to find all available activity for that card.

No, you can only have one active card in Google Wallet at a time.

You can only activate one card on one device at a time. Cards can only be transferred to another device. Once it is transferred, it will no longer be available on the original device.

Log into the Clipper app on your new Android phone, select your Clipper card, then tap "Move to this device."

Please contact Clipper Customer Service at 877.878.8883 if you need assistance.

Open the Clipper app or log in to clippercard.com and select "Report Lost or Stolen"” That will deactivate the card, but your balance will stay on your account. You can use the Clipper app to reactivate your card if your phone turns up, or transfer the card to a new phone.

If your card is lost or stolen, please use the Google Pay app to manage your mobile Clipper card or contact Clipper Customer service at 877-878-8883.

You can use WageWorks cards in Google Wallet with the exception of Visa payment cards. All WageWorks cards, including Visa, can be used to make purchases directly in the Clipper app.

Yes, there have been inconsistent experiences with Motorola phones. At this time, Motorola phones are not supported. Please check back for updated communications.

Try the following:

• Find out if your phone has NFC - Search Settings - NFC. Turn On.
• Move the device to locate your phone's NFC antenna. Antenna locations are different across mobile phones and can range from locations like the back of the battery to the top near the camera. Move the device across multiple areas to trigger the conversion.
• Remove phone accessories - phone cases, metal magnets
• Place your phone on a flat (non-metal) surface
• Make sure you have data connection