Account Management
Now that Clipper is account-based, here are some new terms you will see when you log in and what they mean:
- Clipper Card Number: The number on the back of your Clipper card
- Transit Account Number: Account number assigned to a Clipper card
- Transit Value (restricted): Transit value that cannot be refunded because it includes transit benefit value
- Transit Value (non-restricted): Transit value that can be refunded. Does not include funds from transit benefits
- Balance: The cash value amount for each type of value (unrestricted, restricted, etc.)
You can do a lot of things with online account management:
- Check your balance and transaction history in real time
- Store your payment information
- Add cash value or passes, or set up Auto-Reload
- View trip history
- Report a lost or stolen card
- View and download order history
- Set up alerts
- Manage someone else's account or give someone else access to manage your account
- Apply for discount cards online
Yes, you can manage your account using the Clipper app: add cash value and passes to your account, set up Auto-Reload, view your activity, and other features like managing other's accounts or transferring balances. Learn more about the Clipper app.
Registering your Clipper card protects your card balance and allows you to set up an online account. If you ever lose your card, we will replace it and restore your value for a $3 fee. It is also required if you want to set up Auto-Reload. Registration is easy and free. Clipper is committed to protecting your privacy. Learn more about our privacy policy.
If your card is registered, contact us so we can block your card from further use. To report it lost or stolen:
- Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or
- Call 877.878.8883 (TDD/TTY 711 or 800.735.2929)
For a $3 fee, we can replace your adult Clipper card and restore your balance (there is no fee for replacing and restoring a Youth or Senior Clipper card).
If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card.
To find out more information about replacing a Clipper Access card, please visit 511.org.Opens in new window
If you used your old card with a transit benefit program, your card will automatically be upgraded and work with your transit benefits. If you use Clipper to unlock BayWheels or BikeLink, you will need to keep your old card. Those programs do not work with newly purchased Clipper cards.
If your card is blocked, it is likely we couldn't process your payment or your card has been reported lost or stolen.
If we could not process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say "BLOCKED." Learn more about resolving a block due to failed Auto-Reload payment.
If your card is registered:
- Log in to your account and select your Clipper card
- Scroll to "Recent Orders" and select "View Order History". This will take you to the Orders page where you can view and choose to download your order history as a PDF or CSV file.
- You can also get to this Orders page by selecting the "Orders" link at the top of your account's Dashboard page.
You can also contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929), use Clipper's automated phone service to hear your recent transactions or have a list sent to the email address in your account.
You can have multiple adult cards associated with a single account. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. If you get a new card in person, you can log in to your account and click on "Register a New Card" to add the new card to your existing account.
Each Youth, Senior and Clipper Access card is automatically registered by the Clipper Customer Service Center and therefore has its own account. You will have to use a separate login to access the account.
You can manage someone else's account by becoming an Account Manager. Simply request Account Manager status from the account you want to manage, and the owner of that account can give you permission. Likewise, you can request for someone else to manage your account. Account Management is a great way to manage accounts of youth, seniors or people with disabilities.
You can manage someone else's account by becoming an Account Manager. Simply sign in to your Clipper account and request Account Manager status from the account you want to manage, and the owner of that account can give you permission.
Likewise, you can request for someone else to manage your account.
Account Management is a great way to manage accounts of youth, seniors or people with disabilities.
You may be eligible for a full or partial refund of the value on your card, unless you have added value on it using pre-tax employee transit benefits. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. For details about how to apply for a refund, download the Clipper Cancellation Form. Opens in new window
As Clipper has switched to an account-based system, when you log into your Clipper account on the Clipper website or mobile app, you will see a "transit account number" assigned to each of your cards.
This is the number you will need to refer to—not the serial number on the back of your card— in case you have any issues with your card.
Clipper Customer Service Center:
- Phone: 877.878.8883 (TDD/TTY: 711 or 800.735.2929)
- Hours: Mon–Fri 8 a.m.–5 p.m., Sat 9 a.m.–1 p.m.
- Email: custserv@clippercard.com
If customer service cannot help you in the moment, it’s because your account is being migrated to the new system. Check back in a few days to see if it has completed migration.
We are diligently working to improve the wait times at the Clipper Customer Service Center (CSC). Please email the Clipper CSC at custserv@clippercard.com
Alternatively, if you are able to log in to your account, you can use the Clipper website at clippercard.com or the Clipper mobile app to manage your account.
No. These tabs are for general feedback only and are not regularly monitored.
To reach the Customer Service Center, please call 877.878.8883 or email custserv@clippercard.com.
Yes, you can use a contactless bank card to pay your fare on all transit agencies that accept Clipper. You will be charged the standard Adult fare.
If you have transit benefit debit card that is contactless, you can use that to pay your fare.
There may be a delay in your Auto-Reload orders or passes showing up in your account after migration. Please check your account in a few days to confirm they have appeared.
If they still haven not shown up, please contact the Clipper Customer Service Center.
Please follow the steps to remove the card from your mobile wallet and then add it back:
Apple Wallet
- Remove you card by opening Apple Wallet on your iPhone
- Select the Clipper card you wish to remove
- Tap the more options button "…" on the top-right of the screen
- Select "Remove This Card" to remove Clipper from Apple Wallet
- Then, to add it back, open the Wallet app on your iPhone and tap the plus “+” icon
- Select "Transit Card"
- Select "Clipper card" from the list and tap "Continue"
- Select the value amount to add and follow prompts to complete purchase (Note: This is the only way you will be able to add cash value to your phone in Apple Wallet)
Google Wallet
- Remove you card by opening Google Wallet on your Android phone
- Select the Clipper card you wish to remove
- Tap the three dots in the upper righthand corner and select "delete" and follow the instructions on your screen.
- Then, to add it back,, open the Wallet app on your Android phone and tap “Add a card”
- Tap "Transit Pass" and select "San Francisco Bay Area, CA"
- Follow the instructions on your phone to add your Clipper card
If your mobile card is still not working, please contact the Clipper Customer Service Center.
In the mobile app, select the card in question. Select "Manage card". If there is an option to add that card to your phone's wallet, select that button.
If there is no option to add to wallet, try removing the card from wallet and adding it back.
Apple Wallet
- Remove you card by opening Apple Wallet on your iPhone
- Select the Clipper card you wish to remove
- Tap the more options button "…" on the top-right of the screen
- Select "Remove This Card" to remove Clipper from Apple Wallet
- Then, to add it back, open the Wallet app on your iPhone and tap the plus “+” icon
- Select "Transit Card"
- Select "Clipper card" from the list and tap "Continue"
- Select the value amount to add and follow prompts to complete purchase (Note: This is the only way you will be able to add cash value to your phone in Apple Wallet)
Google Wallet
- Remove you card by opening Google Wallet on your Android phone
- Select the Clipper card you wish to remove
- Tap the three dots in the upper righthand corner and select "delete" and follow the instructions on your screen.
- Then, to add it back,, open the Wallet app on your Android phone and tap “Add a card”
- Tap "Transit Pass" and select "San Francisco Bay Area, CA"
- Follow the instructions on your phone to add your Clipper card
If your mobile card is still not working, please contact the Clipper Customer Service Center.
- Remove the mobile card from your phone's wallet
- Log out and in of your account from the Clipper app
- Using the Clipper app, add the Clipper card back to your mobile wallet
If this does not work, contact the Clipper Customer Service Center.
A workaround is available via the Clipper website or mobile app.
- Go to "Payment Method"
- Click "Edit" next to your primary payment method
- Click "Update" (you do not need to change the payment method)
- Click "Enable Auto-Reload"
If you are still not able to set up Auto-Reload after updating your payment method, and you need Auto-Reload for cash value or BART HVD, please contact the Clipper Customer Service Center.
If you are trying to setup Auto-Reload for a pass, that feature is currently unavailable. For the time being, you will need to order this pass each time it expires.
We have notified transit benefit providers that they need to update their card serial number fields to allow for 19-digit card numbers.
- If you do not need to update your transit benefit order, or place a new order, you do not need to make any changes to the card serial number on file
- If you have a transit benefit debit card, you can use that to load value or passes to your Clipper card while this is resolved
- You can also use a contactless bank card to pay for your fares. You will be charged the standard Adult fare
Please call Clipper Customer Service Center at 877.878.8883 and a representative will be able to review your ride history and adjust any errors.
Please call the Clipper Customer Service Center at 877.878.8883 and a representative will be able to review your account and adjust for any incorrect charges if needed.
We are experiencing delays with trip history updates and are working to resolve delays. Please check back in a few days for updated travel information.
If your trip history is still not up to date at that time, please contact the Clipper Customer Service Center at 877.878.8883.
No. Current Clipper customers should log in with their existing email and password.
If needed, follow the password reset flow. Creating a new account with the same email will delay migration of your cards.
The Next-Generation Clipper website has more advanced password requirements. If your old password does not meet the new requirements, you will need to reset it.
If you reset your password, and still cannot log in, try clearing your cache and/or using a different browser. Chrome and Edge are the recommended browsers.
If you still cannot get into your account after taking the above steps, please contact the Clipper Customer Service Center at 877.878.8883. They cannot reset your password, but they can assist you with managing your account.
From the Clipper website:
- Log in to your account
- From your dashboard, select the card you need the ride and purchase history for
- Scroll to “Recent History”, and click on “View Trip History”
- If you need to download your history, click “Download Trip History”
Call the Clipper Customer Service Center at 877.878.8883 and a representative can get you a report of ride and purchase history.
Please note that we are experiencing delays in trip history updates and are working to resolve delays. Your trip history should be updated within a few days.
If you are looking for your contactless bank card trip history, you can find that on the Clipper website at clippercard.com/bankcard-trip-history
In the Next-Generation Clipper System, balances are no longer displayed on Clipper readers. You can check your balance via the Clipper website, Clipper mobile app or a ticket machine, or in Apple Wallet or Google Wallet if you have a mobile Clipper card. If you have trouble logging in to the website or mobile app and you are not near a ticket machine, please contact the Customer Service Center.
We are experiencing intermittent issues with debit card transactions that require a pin at our in person customer service centers, as well as the transit operator ticket offices.
If you would like to add value or a pass at one of these locations, please be prepared to pay with cash if your bank requires a pin upon purchase.
We are not experiencing issues with credit card transactions, or debit cards that do not require a pin.
If you need to use a debit card with a pin, please visit one of our retailer locations, a BART TVM (for cash value only), or use the Clipper mobile app, the Clipper website, or you can contact Clipper customer service.
This feature is not available right now while we work to resolve some issues related to the migration of mobile cards to Next Generation Clipper. Please use your plastic card until this feature is available again. We apologize for any inconvenience.
