Account Management

Now that Clipper is account-based, here are some new terms you will see when you log in and what they mean:

• Clipper Card Number: The number on the back of your Clipper card
• Transit Account Number: Account number assigned to a Clipper card
• Transit Value (restricted): Transit value that cannot be refunded because it includes transit benefit value
• Transit Value (non-restricted): Transit value that can be refunded. Does not include funds from transit benefits
• Balance: The cash value amount for each type of value (unrestricted, restricted, etc.)

You can do a lot of things with online account management:

• Check your balance and transaction history in real time
• Store your payment information
• Add cash value or passes, or set up Auto-Reload
• View trip history
• Report a lost or stolen card
• View and download order history
• Set up alerts
• Manage someone else's account or give someone else access to manage your account
• Apply for discount cards online

Yes, you can manage your account using the Clipper app: add cash value and passes to your account, set up Auto-Reload, view your activity, and other features like managing other's accounts or transferring balances. Learn more about the Clipper app.

Registering your Clipper card protects your card balance and allows you to set up an online account. If you ever lose your card, we will replace it and restore your value for a $3 fee. It is also required if you want to set up Auto-Reload. Registration is easy and free. Clipper is committed to protecting your privacy. Learn more about our privacy policy.

If your card is registered, contact us so we can block your card from further use. To report it lost or stolen:

• Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or
• Call 877.878.8883 (TDD/TTY 711 or 800.735.2929)

For a $3 fee, we can replace your adult Clipper card and restore your balance (there is no fee for replacing and restoring a Youth or Senior Clipper card).

If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card.

To find out more information about replacing a Clipper Access card, please visit 511.org.Opens in new window

If you used your old card with a transit benefit program, your card will automatically be upgraded and work with your transit benefits. If you use Clipper to unlock BayWheels or BikeLink, you will need to keep your old card. Those programs do not work with newly purchased Clipper cards.

If your card is blocked, it is likely we couldn't process your payment or your card has been reported lost or stolen.

If we could not process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say "BLOCKED." Learn more about resolving a block due to failed Auto-Reload payment.

If your card is registered:

• Log in to your account and select your Clipper card
• Scroll to "Recent Orders" and select "View Order History". This will take you to the Orders page where you can view and choose to download your order history as a PDF or CSV file.
• You can also get to this Orders page by selecting the "Orders" link at the top of your account's Dashboard page.

You can also contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929), use Clipper's automated phone service to hear your recent transactions or have a list sent to the email address in your account.

You can have multiple adult cards associated with a single account. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. If you get a new card in person, you can log in to your account and click on "Register a New Card" to add the new card to your existing account.

Each Youth, Senior and Clipper Access card is automatically registered by the Clipper Customer Service Center and therefore has its own account. You will have to use a separate login to access the account.

You can manage someone else's account by becoming an Account Manager. Simply request Account Manager status from the account you want to manage, and the owner of that account can give you permission. Likewise, you can request for someone else to manage your account. Account Management is a great way to manage accounts of youth, seniors or people with disabilities.

You can manage someone else's account by becoming an Account Manager. Simply sign in to your Clipper account and request Account Manager status from the account you want to manage, and the owner of that account can give you permission.

Likewise, you can request for someone else to manage your account.

Account Management is a great way to manage accounts of youth, seniors or people with disabilities.

You may be eligible for a full or partial refund of the value on your card, unless you have added value on it using pre-tax employee transit benefits. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. For details about how to apply for a refund, download the Clipper Cancellation Form. Opens in new window

As Clipper has switched to an account-based system, when you log into your Clipper account on the Clipper website or mobile app, you will see a "transit account number" assigned to each of your cards.

This is the number you will need to refer to—not the serial number on the back of your card— in case you have any issues with your card.