Account Management

Registering your card protects your card balance and allows you to set up an online account. If you ever lose your card, we’ll replace it and restore your value for a $5 fee. It’s also required if you want to set up automatic reloading. Registration is easy, and it’s free. Clipper is committed to protecting your privacy. Learn more about our privacy policy.

You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $5 fee), and download transaction histories.

If your card is registered, contact us so we can block your card from further use. To report it lost or stolen:

  • Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or
  • Call 877.878.8883 (TDD/TTY 711 or 800.735.2929)

For a $5 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. At your request, we can mail you a new card with your balance restored, typically within 2 business days. For faster replacement, you also can pick up your replacement card at an in-person service location.

If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card.

To find out more information about replacing an RTC card, please visit 511.org.Opens in new window

If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number.

If your card is blocked, it’s likely we couldn't process your payment or your card has been reported lost or stolen.

If we couldn’t process your payment for automatic reloading, your Autoload payment will fail and the card reader will say “BLOCKED BAD DEBT.” Learn more about resolving a block due to failed Autoload payment.

If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can also use Clipper’s automated phone service to hear your recent transactions or have a list sent to the email address in your account

You can have multiple adult cards associated with a single account. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account.

Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account.

The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929).

You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. For details about how to apply for a refund, download the Clipper Cancellation Form. Opens in new window