How To Use Clipper on Your Android Phone

Ready to get started? Click the links below for step-by-step instructions.

Google Pay works on most Android phones. The phone must be running Android 5.0 (Lollipop) or higher, and it must have an NFC chip. To check the version of your phone and if it has an NFC chip, go to Settings > About Phone > Android Version to check your device’s version. To check if your device has an NFC chip, go to Settings and search for NFC.

You cannot transfer blocked cards, TransLink cards and cards with a Gator Pass or VTA SmartPass to Google Pay. Motorola phones are currently not supported.

How to Transfer a Plastic Clipper Card to Google Pay

Once you transfer your plastic card to your Android, your plastic card will be deactivated from transit use.

  1. Download the Clipper app from the Google Play store, Opens in new window
  2. Sign in to your Clipper account, or create a new account and add your plastic card (your card must be registered to transfer it to Google Pay)
  3. Select the “Cards” tab at the bottom of your screen and select the Clipper card you’d like to transfer to Google Pay
  4. Select “Convert Clipper to Your Phone”
  5. Give your card a nickname (optional) and tap “Continue”
  6. Hold your plastic card to the back of your device to continue transferring it to your phone – this may take up to a minute. Be sure to hold your phone still until the process is complete. If you have trouble, you might try moving your phone to find the antenna
  7. When the read is successful, tap “Add to GPay” and follow the instructions in Google Pay to complete the process
  8. Your card is now in Google Pay

Note: If you are a bike share user or an RTC cardholder, you will need to keep your plastic card.

How to Add a New Clipper Card

There are two ways you can set up a new Clipper card:

Option 1 (in Google Pay):

  1. Open the Google Pay app and on the home screen, scroll down until you see the “Discover” section
  2. Click the “Ride Transit” link to get started with setting up a mobile Clipper card
  3. When you see a list of agencies, click on “San Francisco, CA – Clipper”
  4. Agree to the Activation Terms, if applicable
  5. Select “Add Money” and choose a payment method and the amount you want to add to your Clipper card in Google Pay
  6. Confirm the payment info and click “Buy”
  7. Now you can use your new Clipper card in Google Pay!

Option 2 (in Clipper app):

  1. Download the Clipper app from the Google Play store, Opens in new window
  2. Create an account in the Clipper app and follow the instructions to complete the process, or sign in to your existing Clipper account
  3. Select the “Cards” tab at the bottom of the screen, and either select the “+” icon at the top left, or scroll to the last card in the carousel and select “Add Clipper to Google Pay”
  4. You can give your new card a nickname (optional)
  5. Select a cash amount or transit pass to load onto your new Clipper card and tap “One-Time Load” or “Set Up As Autoload” to automatically reload when your cash value is below $10 or your pass expires
  6. Select Payment Method and select the credit/debit card on file to complete your order. If you don’t have a credit/debit card saved in Google Pay, you can set up a one-time credit/debit card that will not be saved to your account
  7. Select “Add to GPay” and follow the instructions in Google Pay to complete the process
  8. Select “Done” and your new Clipper card is now ready to use in Google Pay!

How to Add Value to Clipper

There are two options to add value to your Clipper card on your phone:

Option 1 (in Google Pay):

  1. Open the Google Pay app
  2. Select "Clipper"
  3. Select “Add Money or Pass”
  4. Select “Add Money” and tap “Continue” (passes are not currently available)
  5. Select the payment method and enter the value you want to add and tap “Continue”
  6. Confirm your payment info and select “Buy”
  7. Your new balance is displayed in Google Pay and the Clipper app and is immediately ready to use

Option 2 (in Clipper app):

  1. Open the Clipper app
  2. Sign in to your Clipper account
  3. Select the “Cards” tab at the bottom of your screen and select “Load Cash Value or Passes”
  4. Select “Cash Value” to pay for rides on all transit services or select “Transit Pass” if you are a frequent rider for a specific transit agency.
  5. Select a cash amount or transit pass to load onto your Clipper card, tap “One-Time Load” or “Set Up As Autoload” to automatically reload when your cash value is below $10
  6. Select Payment Method and select the credit/debit card on file to complete your order. If you don’t have a credit/debit card saved in Google Pay, you can set up a one-time credit/debit card that will not be saved to your account
  7. Confirm your payment
  8. Select “Done” and your new balance will update in the Clipper app and Google Pay and is immediately ready to use on your Android

Note: BART HVD tickets will be available for pick up at a BART gate the following day.

Cash Users: If you want to add value with cash, you can:

  • Use a BART, Muni, Golden Gate Ferry, SMART or VTA ticket machine or select Caltrain ticket machines
  • Visit the Clipper in-person customer service center in the Embarcadero BART/Muni station
  • Visit a Clipper retailer

How to Tag an Android Phone on a Reader

  1. Turn your phone screen on
  2. Hold your phone near the Clipper reader
  3. Do this every time you board a bus, train or ferry, including when you transfer
  4. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass)
  5. Be sure to tag on every time you board (you may need to tag off for some agencies). Keep your phone handy in case an inspector asks to see your fare
  6. If you have trouble tagging, you might try to move your phone around as different phones have their antennas in different places

How to Delete or Transfer Clipper from Google Pay

  1. Open the Google Pay app
  2. Select the Clipper card you want to remove or transfer
  3. Tap the three dots in the upper righthand corner and select “Delete” or “Move to another phone” and follow the instructions on your screen

Note: In order to move your Clipper card to your new Android phone, you must first remove it from your old Android phone.

Questions?

Visit the Clipper on Your Phone Frequently Asked Questions.

If you need further assistance, you can contact Clipper Customer Service at 877.878.8883 for questions about your Clipper account and Google support, Opens in new window for questions about Google Pay.