Getting started with Clipper is easy.

  1. Register your card.
    Registering your card protects your balance and lets you conveniently access transaction histories, set up Autoload and choose to receive important Clipper updates. Registration is free, and it’s automatic if you ordered your card online or by phone. Clipper charges a small fee to replace a registered card and transfer your balance. (Youth, senior and RTC Clipper cards are automatically registered.)

    Register your card now.

  2. Add value.
    You can add any combination of transit passes, cash value and parking value to your card. Add value online, by phone or in person—or sign up for Autoload to add value automatically.

    Learn more about the types of value, ways to add value and when your value will be available.

  3. Use your card.
    Now you’re ready to ride!

Tag Your Card
Find the Clipper card reader on the bus or at fare gates, stations or ferry terminals. Hold your card flat against the reader until you hear a beep and see a green light, or the BART fare gate displays “OK.” Some agencies use handheld card readers to tag your card.

If your card balance is low, the reader will beep twice and display a yellow light. You can still use Clipper to pay your fare, but you will need to add value to your card before your next trip. If you do not have enough value on your card, the reader will beep three times and display a red light, and you will not be able to pay your fare with Clipper.

How to Use Clipper

Tag Off
When you ride transit systems that charge by the distance you travel - BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit - you’ll need to tag again at the end of your trip. This ensures Clipper only charges you for the distance you actually traveled.

Check Your Balance
The card reader displays your balance or pass expiration date when you tag your card. You can also check your balance over the phone, online (if your card is registered) and whenever you add value to your card in person

Still have questions?
Learn how to use Clipper on your transit agency. Visit the Clipper home page and find your agency’s logo.

You can also visit our Frequently Asked Questions page or Customer Support page, or call Clipper Customer Service at 877.878.8883.

My Clipper

Clipper Customer
Service Center

Phone: 877.878.8883
TDD/TTY: 711 or 800.735.2929

custserv@clippercard.com
Fax: 925.686.8221

Mon – Fri: 6 a.m. – 8 p.m.
Sat – Sun: 8 a.m. – 5 p.m.

Contact Us    |    Forms



The Metropolitan Transportation Commission, as a public agency responsible for Clipper®, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Please click below for more information on:

Accessibility

Non-Discrimination



Copyright ©2017, Metropolitan Transportation Commission. All rights reserved.