Can I use my Clipper card on all Santa Rosa CityBus routes?
Yes, Clipper is accepted on all Santa Rosa CityBus buses.
How long is my transfer good?
Transfers are good for 120 minutes after boarding a bus. If you tag another Santa Rosa CityBus within 120 minutes of your first tag, you will be granted your free transfer. Likewise, if you tag a Santa Rosa CityBus within 120 minutes of tagging off Sonoma County Transit or Golden Gate Transit routes 72N, 74N and 101N, you will receive a free transfer.
Do I need to ask for a paper transfer?
Clipper keeps track of your rides and automatically grants you appropriate transfer discounts when transferring to another agency that accepts Clipper. If you are transferring to a transit service that does not accept Clipper, you should request a paper transfer.
If I have a 31-Day Pass on my Clipper card, do I need to tag my card every time?
Yes. Whether you are paying your fare with cash value or a 31-Day Pass, you must tag your card to a Clipper card reader every time you board the bus.
If I add a new 31-Day Pass on my Clipper card before my current 31-Day Pass expires, when does the new 31-Day Pass become active?
It depends on how you add your pass. If you add a new 31-Day Pass in person while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass only after the old one expires, and the new pass will be activated the first time you use it.
If you are signed up for Autoload or you order your pass online or by phone, Clipper will automatically load the new pass to your Clipper card the next time you tag your card after the original pass has expired. For example, if you have a 31-Day Pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. If you do not tag your card again until May 21, the new pass will be activated with a start date of May 21 and an expiration date 31 days from the start date. This happens automatically, with no disruption in your ability to use Clipper.