Frequently Asked Questions

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Questions about Youth Clipper cards

What happens when a youth is no longer eligible for youth discounts (i.e., aged out)?

The youth may continue to use the same Clipper card. The maximum age for youth fares varies by transit agency. Any youth passes and ride books the youth is no longer eligible for will be cancelled, and Clipper will automatically begin deducting adult fares from the cash balance.

As a youth approaches his/her age-out birthday, Clipper recommends the following:

  • Make sure there is enough cash value on the card to cover adult fares.
  • Replace youth monthly passes and ride books with adult equivalents. Youth passes and ride books will be cancelled the day the youth is no longer eligible for youth discounts, even if it is the beginning or the middle of a pass, or if the card still has rides on it.
  • Disable Autoload before new youth passes and ride books are loaded to prevent products from being loaded that the youth cannot fully use. After the birthday has passed, set up Autoload to load adult passes and ride books.

Can I add my child's Youth Clipper card to my Clipper account?

No. A Youth Clipper card is automatically registered in the youth's name. To manage the card online, you must establish a "My Clipper" account by providing a unique email address. You can load value to that account online using the same credit card that you use for other Clipper cards, but you will have to use a separate login to access the account. You can call Clipper Customer Service for assistance with this process.

I got my Youth Clipper card from AC Transit, and it had my photo on it. Do I need to go to AC Transit to have another photo taken for a replacement card?

No, you can report your card lost or stolen by logging into your "My Clipper" account and clicking on "Report lost or stolen card" or by calling Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You will receive a replacement card without a photo in the mail.

AC Transit no longer requires youth monthly pass customers to have a photo on their Clipper cards, so you do not have to go in person to have a photo taken. However, if you don't want to wait to receive your replacement card in the mail, you do have the option to call and report your card lost or stolen and then visit any Clipper Customer Service Center (see locations here and get a replacement card on the spot, you must have reported your card lost or stolen one day before).

Please visit Clipper's Frequently Asked Questions for answers to general questions about using the Clipper card.

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Questions about Senior Clipper cards

My parent/spouse uses a Senior Clipper card. Can I add his/her card to my online Clipper account?

No. A Senior Clipper card is automatically registered in the user's name. To manage the card online, you must establish a "My Clipper" account by providing a unique email address. You can load value to that account online using the same credit card that you use for other Clipper cards, but you will have to use a separate login to access the account. You can call Clipper Customer Service for assistance with this process.

I was using an adult Clipper card, but now have a Senior Clipper card. Can I transfer the balance from the old card to the new one?

Yes, but Clipper can only transfer cash value. Call Clipper Customer Service at 877.878.8883 for help with a balance transfer.

I used to have an RTC Clipper card, but it expired. I was told I need a Senior Clipper card instead. Can I just renew my RTC card?

The RTC Discount Card program, which issues RTC Clipper cards, no longer provides cards to transit riders on the basis of their age. Seniors who are not disabled should apply for a free Senior Clipper card to take advantage of discount passes and ride books that are only available through Clipper

Please visit Clipper's Frequently Asked Questions for answers to general questions about using the Clipper card.

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Questions about RTC Clipper cards

I use an RTC Clipper card. Is this card accepted by paratransit agencies?

No, RTC Clipper cards cannot be used for these services.

How does the RTC Clipper Card work?

The RTC Clipper card is especially for customers 65 and under with qualifying disabilities. Disabled customers can use their RTC Clipper card to pay discounted fares on participating transit systems. Click here for a current list of the systems that accept Clipper. Passengers who use other transit agencies can use the RTC Clipper card as a flash pass for proof of eligibility for reduced fares. Learn more about the RTC card by downloading the RTC Clipper card guide.

Will the value on my RTC Clipper card still be good if my card expires?

You should try to use the balance on your card before the last day of the month the card expires. However, you can call the Clipper Customer Service Center any request any remaining cash balance be transferred to your new card. Partially used passes and tickets cannot be transferred.

Can people who are blind or who have low vision use Add Value Machines?

Ticket and Add Value machines are equipped with an audio button on the left side that, when pressed, provides audible information. You can also use the earphone/headphone jack.

I have an RTC Clipper card, and a medical attendant travels with me. How does my attendant get a discounted fare?

If you completed the Medically Certified Eligibility Application Form, your RTC Clipper card has an attendant symbol printed on it. Your attendant is eligible for the discount fare while accompanying you. Your attendant can pay their fare separately with cash, or you can request a second RTC Clipper card that your attendant can use only when they are traveling with you. The attendant is not eligible for a discount fare while traveling alone, and the attendant will not be issued their own RTC Clipper card unless he or she is also eligible for the RTC discount program.

To request an attendant RTC Clipper card, please visit your transit agency's RTC office and complete an application form.

I used to have an RTC Clipper card, but it expired. I was told I need a Senior Clipper card instead. Can I just renew my RTC card?

The RTC Discount Card program, which issues RTC Clipper cards, no longer provides cards to transit riders on the basis of their age. Seniors who are not disabled should apply for a free Senior Clipper card to take advantage of discount passes and tickets that are only available through Clipper.

I still have questions about my RTC Clipper Card. Where can I get help?

If your question is about the RTC Discount Card Program, visit 511.org.

If your question is about using Clipper, call the Clipper Customer Service Center toll-free at 877.878.8883 (TTY/TDD 711 or 800.735.2929) or send an email to custserv@clippercard.com.

Please visit Clipper's Frequently Asked Questions for answers to general questions about using the Clipper card.

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My Clipper

Clipper Customer
Service Center

Phone: 877.878.8883
TDD/TTY: 711 or 800.735.2929

custserv@clippercard.com
Fax: 925.686.8221

Mon – Fri: 6 a.m. – 8 p.m.
Sat – Sun: 8 a.m. – 5 p.m.

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