Clipper Customer Support
Questions? We’re here to help. Below is a how-to guide for the most requested Clipper customer services.
Many services may be accessed online by logging in to your My Clipper account, a secure place to add value to your card, set-up Autoload, manage your account information, and more.
If you’re looking for additional information, call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) Or visit an In-Person Clipper Customer Service Center. See below for locations, hours and services offered.
Most Requested Customer Services
|If I want to...||I should...|
|Register a card||Register a card online here|
|Report a lost or stolen card||Log in to My Clipper*|
|Request a refund||Call Customer Service at 877.878.8883|
|Report a damaged card||Call Customer Service at 877.878.8883 or visit an in-person customer service center|
|Report a defective card||Call Customer Service at 877.878.8883 to discuss your options, or bring your card to an in-person Customer Service Center|
|Check card balance||Log in to My Clipper or call Customer Service at 877.878.8883|
|Modify Autoload settings||Log in to My Clipper|
|Change Autoload funding source||Log in to My Clipper|
|Check transaction history||Log in to My Clipper|
|Cancel a card||Fill out Clipper Card Cancellation form and mail in with card|
* Or call Clipper Customer Service to arrange pick up of a replacement card at an in-person location.
|Clipper Customer Service|
877.878.8883 (TDD/TTY 711 or 800.735.2929)
If you have a question or a problem with your card, Clipper Customer Service representatives are available by phone to help you Monday through Friday, 6 a.m. to 8 p.m., and Saturday and Sunday, 8 a.m. to 5 p.m. Clipper’s automated phone service is available 24 hours a day. (Closed New Year’s Day, Thanksgiving and Christmas.) Some of the services you can conduct by phone include:
|In-Person Clipper Customer Service Centers|
Location and Hours