Clipper Customer Support

Questions? We’re here to help. Below is a how-to guide for the most requested Clipper customer services.

Many services may be accessed online by logging in to your My Clipper account, a secure place to add value to your card, set-up Autoload, manage your account information, and more.

If you’re looking for additional information, call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) Or visit an In-Person Clipper Customer Service Center. See below for locations, hours and services offered.

Most Requested Customer Services

If I want to... I should...
Register a card Register a card online here
Report a lost or stolen card Log in to My Clipper*
Request a refund Call Customer Service at 877.878.8883
Report a damaged card Call Customer Service at 877.878.8883 or visit an in-person customer service center
Report a defective card Call Customer Service at 877.878.8883 to discuss your options, or bring your card to an in-person Customer Service Center
Check card balance Log in to My Clipper or call Customer Service at 877.878.8883
Modify Autoload settings Log in to My Clipper
Change Autoload funding source Log in to My Clipper
Check transaction history Log in to My Clipper
Cancel a card Fill out Clipper Card Cancellation form and mail in with card

* Or call Clipper Customer Service to arrange pick up of a replacement card at an in-person location.


Clipper Customer Service

877.878.8883 (TDD/TTY 711 or 800.735.2929)

If you have a question or a problem with your card, Clipper Customer Service representatives are available by phone to help you Monday through Friday, 6 a.m. to 8 p.m., and Saturday and Sunday, 8 a.m. to 5 p.m. Clipper’s automated phone service is available 24 hours a day. (Closed New Year’s Day, Thanksgiving and Christmas.) Some of the services you can conduct by phone include:

  • Order a new adult card
  • Register a card or update your contact information
  • Request a replacement card
  • Request a refund
  • Check card balance
  • Get information about your pending orders
  • Access and listen to your recent transaction history
  • Add value
  • Get detailed information on the Clipper program

In-Person Clipper Customer Service Centers
  • Get an adult, Youth or Senior card
  • Register a card or update your contact information
  • Replace a damaged or defective card immediately (does not apply to personalized or Clipper Direct cards)
  • Pick up replacement for a lost or stolen card. Call Customer Service first to order replacement card
  • Pick up and submit Clipper forms
  • Check card balance
  • Add value

Location and Hours

San Francisco Oakland
Clipper Customer Service Kiosk
 
Embarcadero BART/Muni Station
Concourse Level
Bay Crossings
 
San Francisco Ferry Building
One Ferry Building, Shop #22
Clipper Customer Service at AC Transit
 
1600 Franklin Street
Monday - Friday
5:45 a.m. - 7 p.m.
Saturday - Sunday
9 a.m. - 2 p.m.

Modified holiday hours
Monday - Saturday
6:45 a.m. - 7 p.m.
Sunday
8 a.m. - 5 p.m.

Modified holiday hours
Monday - Friday
8 a.m. - 5 p.m.

Closed holidays