Can I use my Clipper card on all Vacaville City Coach routes?

Yes, Clipper is accepted on all Vacaville City Coach fixed routes.

How long is my transfer good?

Transfers to and from other transit agencies in Napa and Solano counties are good for 60 minutes. The transfer period may be different if transferring to or from another transit service—check with the driver.

Do I need to ask for a paper transfer?

If you are transferring to another Vacaville City Coach route, or to or from a transit agency that accepts Clipper, you do not need a paper transfer. Clipper keeps track of your rides and automatically grants you appropriate transfer discounts. If you tag your second bus within the appropriate timeframe, you will be granted your transfer. If you tag after that period, an additional fare will be deducted from your card.

Can I use my 31-Day Local Pass to pay for trips on express routes with Clipper?

Yes, 31-Day Clipper Pass holders can upgrade to an express route by paying the fare difference with cash value on their Clipper card. If you do not have enough cash value on your card to pay the difference, your card will not be accepted, and you will need to pay the full fare for your ride with cash.

If I have a 31-Day Clipper Pass on my Clipper card, do I need to tag my card every time?

Yes. Whether you are paying your fare with cash value or a 31-Day Pass, you must tag your card to a Clipper card reader every time you board the bus.

If I add a new 31-Day Clipper Pass on my Clipper card before my current 31-Day Pass expires, when does the new 31-Day Clipper Pass become active?

It depends on how you add your pass. If you add a new 31-Day Clipper Pass in person while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass only after the old one expires, and the new pass will be activated the first time you use it.

If you are signed up for Autoload or you order your pass online or by phone, Clipper will automatically load the new pass to your Clipper card the next time you tag your card after the original pass has expired. For example, if you have a 31-Day Clipper Pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. If you do not tag your Clipper card again until May 21, the new pass will be activated with a start date of May 21 and an expiration date 31 days from the start date. This happens automatically, with no disruption in your ability to use Clipper.

 

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Clipper Customer
Service Center

Phone: 877.878.8883
TDD/TTY: 711 or 800.735.2929

custserv@clippercard.com
Fax: 925.686.8221

Mon – Fri: 6 a.m. – 8 p.m.
Sat – Sun: 8 a.m. – 5 p.m.

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