How do I locate the Clipper reader if I am visually impaired?

To assist passengers with visual impairments, Caltrain has introduced tone locators to the Clipper card readers. The readers will emit a beeping sound every 15 seconds, which can alert passengers with visual impairments to where they can tag their Clipper card. The locator beeps will have a lower decibel level and tone than the beeps that indicate whether a person has tagged on or off at the Clipper card reader. Listen to a sample of the tone.

How does Clipper calculate my fare?

When you tag on, Clipper deducts the maximum one-way fare from your card. When you tag off, Clipper calculates your actual fare based on the zones traveled and adjusts your balance accordingly, using any Monthly Pass or 8-ride Ticket as fare payment. If you do not tag off, you will be charged the maximum one-way fare from your starting point.

Why do I need to have $1.25 on my card if I'm paying with a Monthly Pass or 8-ride Ticket?

When you tag on, the card reader does not know your final destination, so it deducts the maximum one-way fare. To ensure that you have enough value to pay the maximum fare, you are required to have an additional $1.25 on your card. When you tag off, Clipper calculates your actual fare based on the zones traveled and adjusts your balance accordingly, using any Monthly Pass or 8-ride Ticket as fare payment.

Do I have to tag on and tag off every time I ride?

Monthly Pass holders must tag on and tag off during their first ride of the month to validate their pass, and they should tag on and off for any trip if they want to receive a discounted transfer on Muni, AC Transit Route M or Dumbarton Express service.

If you are using cash value or an 8-ride Ticket, you need to tag on and tag off every time you ride. If you do not tag off, you will be charged the maximum one-way fare from your starting point. The only exception is if you are transferring to a connecting Caltrain train traveling in the same direction—in that case, you do not need to tag off until you complete your one-way trip.

What happens if I forget to tag off?

If you do not tag off within four hours, you will be charged the maximum one-way fare from your starting point. Clipper will deduct this amount from your cash balance, even if you have a Monthly Pass or 8-ride Ticket on your card. If this causes your cash balance to go below $1.25, you will need to add cash value to your card before you can ride again.

What if I want to ride beyond the zones on my Monthly Pass or 8-ride Ticket?

If you want to travel outside the zones of your Monthly Pass, you must purchase a paper Zone Upgrade ticket from the Caltrain ticket machine. The upgrade and your Clipper card are your proof of payment. Do not tag on and off outside the zones covered by your Monthly Pass, or Clipper will deduct the entire cost of your one-way trip from your cash balance.

Zone upgrades are not available for 8-ride Tickets. To travel outside the zones of your 8-ride Ticket, simply pay the cash value fare or purchase a paper ticket.

I have Autoload. When will my next 8-ride Ticket load to my card?

Your next 8-ride Ticket will load when you have two rides remaining. A new 8-ride Ticket will also load when you tag on for the first time after your previous 8-ride Ticket expires. 8-ride tickets are valid for 30 days after you buy them at a retailer or other in-person location or load tickets that you purchased online, over the phone or through Autoload.

Can I add value to my Clipper card at a Caltrain ticket machine?

Caltrain ticket machines cannot load value to Clipper cards, but you can add value using credit and debit cards at one of the Clipper Add Value machines at the San Francisco, Palo Alto and San Jose Diridon stations. The easiest way to add value is to set up Autoload to add value automatically when your pass expires or your balance gets low. Visit Ways to add value for other add-value options.

How does the conductor know I've paid my fare?

Caltrain conductors carry handheld card readers that can confirm that you have valid fare. Please show your Clipper card to the conductor when asked for proof of payment.

What happens if I tag on, but my travel plans change?

If you tag your card twice at the same station within 15 minutes, the second tag will cancel your ride. The card reader will display a message that your initial tag was refunded. If you want to ride the train, you will need to tag on again. If your second tag was done after 15 minutes, you will be charged the maximum one-way fare.

How do I obtain a monthly parking permit?

Customers who load a Monthly Pass or 8-ride Ticket on their Clipper card can purchase a monthly parking permit from any Caltrain ticket machine two days after purchasing their pass or ticket. For more information on obtaining and using a monthly parking permit, visit Caltrain.

 

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