BART Frequently Asked Questions
Questions about using Clipper on BART
Can I use a BART ticket machine to add value to my Clipper card?
Yes, you can add cash value to Clipper cards at all BART ticket machines. BART ticket machines accept cash, credit and debit cards as payment. BART Add Fare machines only accept cash.
What's the difference between cash value and BART HVD tickets?
While cash value and BART HVD tickets operate in a similar way (an amount is loaded to your card, and fare is deducted from that balance each time you ride), there are significant differences between them:
|Clipper Cash Value||BART HVD tickets|
|Can be used to pay fare on all transit systems that accept Clipper||Can only be used to pay fares on BART|
|Choose the amount of cash value to add to your card||Only available in denominations of $48 and $64|
|The full cash value amount you purchase will be loaded to your card||Provides 6.25% discount on BART fare ($48 ticket for $45, $64 ticket for $60)|
|Available at Clipper retailers, transit ticket offices, self-serve machines, online, by phone and through transit benefit programs||Only available through Clipper Autoload and many transit benefit programs|
What will happen if I don't have enough funds on my HVD ticket to pay my fare?
If your HVD balance is too low to pay your fare, Clipper will deduct the entire fare from your card's cash value balance. The two balances are separate and cannot be combined for fare payment (e.g., $1 from BART HVD balance and $0.75 from cash value to pay a $1.75 fare). Clipper will continue to deduct fares from your cash value balance unless your HVD balance is sufficient or your card has a valid pass.
What will happen if I don't have enough cash value on my card to pay my fare?
If you entered the BART system, but you do not have enough cash value loaded on your card to pay for your trip, you can add the cash value you need to exit at the BART Add Fare machines located inside the paid area. Add Fare machines accept cash only—no credit/debit cards—and provide up to $4.95 in change.
My card has a negative cash value balance, but I have an HVD ticket on it. Why isn't my card working on BART?
You must have at least $1.75 in cash value on your card to enter BART, even if you have a valid HVD ticket on your card. If your card has a negative balance, simply add cash value at a BART ticket machine or Clipper retailer. If your card is blocked, please call Clipper Customer Service at 877.878.8883.
Can I use Clipper to pay for parking at BART lots?
Yes, you can link your Clipper card to a BART EZ Rider parking account. Visit the BART Parking page to link your Clipper card to your existing EZ Rider parking account or sign up for a new account. During the signup, you'll be asked for your Clipper card serial number, which is located on the back of your card. Enter the number and complete the form. You'll need to provide your credit card information because the parking charges go through the EZ Rider parking program. Once you receive your parking hang tag in the mail (in approximately two to three business days), follow the instructions to activate your account. Your parking account should be ready to use the next business day.
Do I actually pay for parking out of the value on my Clipper card?
No. You need to set up an EZ Rider account and link your Clipper card serial number to it. The parking charges are paid with a credit card that you connect to your parking account. BART charges your credit card a set amount for your parking account, and when the balance remaining falls below a certain threshold, the full amount is recharged to your credit card to replenish your parking account. Each time you park, you'll tag your Clipper card at the BART parking validation machine, and BART will deduct the parking payment from your parking account. Visit the BART Parking page for more information.
Can I pay for BART to OAK with Clipper?
Yes, you can use your Clipper card to pay your fare on the BART to OAK service using either cash value or a High Value Discount (HVD) ticket.
How do I use Clipper on BART to OAK?
Take BART to the Coliseum station. Instead of exiting the station at the regular fare gates, take the escalator, stairs or elevator to Platform 3. Tag your card to a fare gate, and proceed to the BART to OAK boarding area.
Returning from the airport, simply tag your card to a fare gate to exit Platform 3 at the Coliseum BART station. Catch a train to your final destination.
Clipper will deduct your fare from your cash value balance or High Value Discount ticket (if you have one on your card) whenever you enter or exit the BART to OAK boarding area.
Visit bart.gov/airport for more information.
What if I don't have enough value on my card to ride BART to OAK?
At the start of your trip, use a BART ticket machine to add enough value to cover your round-trip fare to the airport. Fares are posted on the ticket machine, or you can figure out your fare using BART's online calculator.
If you get to the Coliseum station and find you do not have enough value on your card, walk to the south end of the station, and take the escalator, stairs or elevator to get to Platform 3 and use the Add Fare machine to add enough to complete your entire trip.
If you are leaving the airport, you can ride BART to OAK to the Coliseum BART station and then add value at a ticket machine on Platform 3. Check the fares posted on the ticket machine and add the fare you need to travel to another station.
Autoload is the best way to ensure you always have enough value on your card. Learn more.
Visit bart.gov/airport for more information on taking BART to OAK.
Are there any BART discounts available with the Clipper card?
You can get a 6.25% discount on BART rides ($45 for a $48 ticket or $60 for a $64 ticket) when you load BART HVD tickets on your Clipper card.
Clipper also offers discounts for youths, seniors and customers with disabilities.
- If you are an eligible youth, you can apply for a Youth Clipper card.
- If you are a senior, you can apply for a Senior Clipper card.
- If you have a qualifying disability, you can apply for an RTC Clipper card.
Simply load cash value onto your Youth, Senior or RTC Clipper card at any BART ticket machine, transit agency ticket office, or participating Walgreens, Whole Foods and other retailers (click here for a full list of retail locations). When you exit the BART system, Clipper automatically calculates and deducts the discounted fare from the cash balance on your card.
Visit the Discounts page for information about how to obtain a Youth, Senior or RTC Clipper card.
Questions about Employee Transit Benefits on BART
Can I use transit vouchers (e.g., Commuter Checks) to purchase value on my Clipper card?
Yes. Take your Commuter Check or other transit vouchers to a Clipper retailer, Clipper Customer Service Center or transit agency ticket office, and load your card with cash value. Find a full list of in-person locations here. There is no 6.25% discount.
I want to use pre-tax vouchers to pay for my BART High Value Discount (HVD) ticket. Can I use vouchers when I sign up online to add the HVD ticket to my card?
At this time HVD tickets are only available through Autoload, many transit benefit providers and a limited number of in-person locations.
Can I use a transit benefit debit card (e.g., WageWorks Commuter card) to add value to my Clipper card?
Yes. Use your transit benefit debit card to load cash value at BART ticket machines (remember to select "credit"), a Clipper Customer Service Center, transit agency ticket offices, online or by phone. There is no 6.25% discount.
WARNING: Clipper discourages using a transit benefit debit card to pay for Autoload of HVD tickets on Clipper. If your transit benefit debit card doesn't have enough money on it to pay for an Autoload order, your HVD ticket will be blocked from further use until you provide an alternate payment method and we are able to process payment (may take 3-10 days, depending on your payment method).
I usually order tickets in the mail through a pre-tax transit benefit program (e.g., WageWorks or Commuter Check). How can I load the value on my Clipper card?
You have several options for loading value to your Clipper card.
OPTION 1: If available through your transit benefit provider, order cash value to load directly to your Clipper card (there may be a $2 processing fee). There will be no 6.25% discount.
OPTION 2: Switch to a transit benefit debit card (e.g., WageWorks Commuter card) and use it to load cash value value at BART ticket machines, a Clipper Customer Service Center, online or by phone. There will be no 6.25% discount.
OPTION 3: Switch to a transit benefit debit card (like the WageWorks Commuter card) or transit vouchers and continue buying paper HVD tickets at the BART Customer Service Center in the Lake Merritt station and at My Transit Plus locations. PLEASE NOTE: My Transit Plus does not accept transit benefit debit cards.
For more information about using Clipper, call Clipper Customer Service at 877.878.8883 (TTY/TDD 711 or 800.735.2929) or email email@example.com.
Please visit Clipper's Frequently Asked Questions for answers to general questions about using the Clipper card.