Accessibility

We are pleased to provide an electronic medium for obtaining information about Clipper. At this time, we are actively working to be compliant with current accessibility standards, including Section 508 of the Rehabilitation Act of 1973 and the World Wide Web Consortium’s Web Content Accessibility Guidelines. Although we continue to test and modify our Web applications for accessibility, there will undoubtedly be times when new or existing pages are not fully compliant with evolving standards. If you have any trouble accessing content on this site, please contact us and we will work with you to correct the problem. Please contact us at clipper@bayareametro.gov.

Information for customers who are visually impaired

We have designed this site to be compatible with screen readers. Alternate text image tags accompany most images on our site. If a page has an online form or document that is not accessible, please contact us at clipper@bayareametro.gov to request an alternate format.

Alternate formats of printed pieces for users who are visually impaired

If you require an alternate format of one of our printed pieces, please contact us at clipper@bayareametro.gov to request an alternate format.

Phone access for customers with hearing or speech impairments

To contact our Customer Service Center by phone, deaf and hearing- and speech-impaired callers can dial 711 or 800.735.2929 to reach the California Relay Service (CRS) and ask to be connected to the Clipper Customer Service Center at 877.878.8883. For information on how to place a CRS call, click here. Once connected, the CRS operator will act as a go-between, relaying a caller’s requests for information to a Clipper customer service representative.



Clipper Customer
Service Center

Phone: 877.878.8883
TDD/TTY: 711 or 800.735.2929

custserv@clippercard.com
Fax: 925.686.8221

Mon – Fri: 6 a.m. – 8 p.m.
Sat – Sun: 8 a.m. – 5 p.m.

Contact Us    |    Forms



MTC

The Metropolitan Transportation Commission, as a public agency responsible for Clipper®, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Please click below for more information on:

Accessibility

Non-Discrimination



Copyright ©2017, Metropolitan Transportation Commission. All rights reserved.