Customer Support
If you have any problems with your Clipper card, we're here to help you solve them. You can call Customer Service at 877.878.8883 or you can visit one of our in-person customer service locations.
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San Francisco
- Clipper Customer Service kiosk
Embarcadero BART station
298 Market Street, Concourse level
Hours: Mon - Fri: 5:45 AM - 7 PM Sat - Sun: 9 AM - 2 PM
- Clipper Customer Service
Bay Crossings at the San Francisco Ferry Building,
One Ferry Building, Shop #22
Hours: Mon - Sat.: 6:45 AM - 7:00 PM, Sun. 8 AM - 5 PM
Please note that the in-person customer service centers do not offer the full-range of services available through our Customer Service call center.
| In-Person Customer Service Centers CAN: | In-Person Customer Service Centers CANNOT: |
| Immediately issue senior and youth Clipper cards | Provide refunds |
| Test cards for defect or damage and immediately replace non-personalized cards | Unblock cards |
| Next day replacement of lost or stolen cards that have been registered | Research billing issues, mischarges, transaction histories, etc. |
| Register Clipper cards and make changes to card registration | Correct add value errors made at retailers, transit agency ticket offices, or cardholders |
- Common Customer Problems:
- If your card is not registered and has been lost, stolen or damaged, you will need to order a new card.
- If your card is registered and has been lost or stolen, we'll need to get a little information from you. Log in to your My Clipper account and click on "Report a lost or stolen card". You can also call the Clipper Customer Service Center at 877.878.8883 (TDD/TTY 711 or 800.735.2929).
- If you think your card is defective, you can bring it to one of Clipper's in-person customer service centers for testing or fill out a Report a non-working Clipper card form to mail in your card. If your card has been altered in any way (it is bent or cracked, part of it has been broken off, it has been punctured, etc.), it is damaged and not eligible for free replacement.
- If you received a "BLOCKED CARD" message when you tagged your card, please call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929).
- To request a refund, fill out the Request a Clipper Card Refund form. Refunds are only available to registered cardholders and are limited to cash. We cannot give refunds for partially used passes or tickets. There is a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, your refund request will not be processed. Per federal tax law, once a card has received any value through an employee transit benefit program, you cannot get a refund for any of the funds on the card-even if you had value on the card before joining the benefit program or if you have added your own funds separate from your transit benefits.
- If you think your Clipper card was charged incorrectly, call the Clipper Customer Service Center at 877.878.8883 (TDD/TTY 711 or 800.735.2929).
Other problems? Call the Clipper Customer Service Center at 877.878.8883 (TDD/TTY 711 or 800.735.2929) or contact us online, below.
